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Terms & Conditions

ARTICLE 1 - By simply ordering goods, the buyer declares to accept the full and complete application of these general conditions of sale, and completely renounces his own conditions of purchase.
The buyer may only invoke exceptions to these general conditions of sale if they have been expressly accepted in writing by the seller.


ARTICLE 2 - Catalogues, prices, advertisements and documents containing technical specifications have only indicative value. Quotes sent to the buyer are only valid for one month. No obligation or guarantee of any nature whatsoever for the buyer can result from this.


ARTICLE 3 - A sale is only concluded after acceptance of the order by the seller. This provision also applies if a representative of the seller was involved in the conclusion of the contract.
For order confirmation, we require a 30% deposit.
When we receive your products in store we will send you an invoice for an additional 30%. The final balance will be payable once installation has been completed at your home.
Any order implies acceptance of our conditions by the customer.
Acceptance of the order by the seller takes place either by sending an order confirmation, or - failing that - by sending the invoice.
The goods sold are invoiced at the price in effect on the day of delivery.
If the buyer's solvency becomes less favorable, the seller reserves the right, even after partial shipment of the goods, to require from the buyer appropriate guarantees for the proper execution of the commitments made. In the event that the buyer does not pay the seller within 15 days of the request, the seller has the right to cancel all or part of the purchase by simple formal notice via registered letter.
The customer expressly waives the application of its own general conditions of sale, even if these were established subsequent to these general conditions of sale. Any deviation from these conditions must be previously agreed in writing in order to be validated.
Our invoices are payable within 15 days, unless otherwise indicated as a payment deadline on the invoice or order. In the event of non-payment on the due date, TelePrince SA reserves the right to request a payment of fixed interest amounting to 10% of the amount remaining due. TelePrince SA will be authorized to suspend any provision of services without notice in the event of late payment.

If a payment is still overdue more than sixty (60) days after the due date, TelePrince SA reserves the right to use the services of a debt collection company. All legal costs will be the responsibility of the client.

ARTICLE 4 - The goods remain the property of the seller until full payment of the price. The buyer cannot under any circumstances dispose of the goods sold without payment being made in full. If he nevertheless transfers the goods to a third party, the buyer will assign to the seller the claim he thus acquires against this third party.


ARTICLE 5 - Delivery takes place when the goods leave the seller's warehouse. The goods are transported at the risk and expense of the buyer. If the seller has been entrusted with transport by the buyer, he will ensure, to the extent that the buyer has not proposed a mode of transport, to have the transport carried out in the manner which he considers most appropriate. He cannot incur any liability for this.


ARTICLE 6 - Complaints for lack of conformity must be communicated to the seller within eight days following receipt of the goods. After this period, the goods are deemed to be compliant and definitively accepted. The seller guarantees the goods against any hidden defect for a period of two years from the date of delivery.


The buyer is deemed to have previously verified the destination of the goods and to have verified whether they are suitable for the use for which they are intended. Excluded from any warranty: goods repaired or replaced by third parties; defects are due to misuse by the buyer
The various cables, accessories, hardware, as well as labor of €80 per hour per technician will be invoiced after installation, unless otherwise stated on the quote. This amount takes effect from the moment the installers are at the customer's premises.
The operation of multimedia devices requires an efficient and stable wifi network for which we cannot be held responsible.
If the buyer claims a lack of conformity or a hidden defect, the seller reserves the right, if the complaint is justified, to replace the goods for return, at the buyer's expense, or to offer the equivalent or 'ensure repairs within the limits

moths specified below. Compensation for any other direct or indirect damage is expressly excluded in the event of repair, the warranty is limited to the free replacement of defective parts, labor and transport costs are always the responsibility of the buyer. Charges relating to part of a delivery do not entitle the buyer to refuse the entire delivery.
Nor can it suspend payment for these reasons.


ARTICLE 7 - The stipulated delivery times are purely indicative. They are not an essential part of the agreement. The buyer cannot obtain compensation or termination of the sale for late delivery. If the delay is more than 60 days and if the formal notice remains without effect for 30 days, the buyer may cancel the order without being entitled to compensation.


ARTICLE 8 - The goods delivered by us cannot under any circumstances be used for resale. Any violation of this article will be punished with compensation of 50% of the amounts invoiced.
If the buyer breaks or cancels the contract or if it cannot be executed due to his actions, he owes us compensation equivalent to 40% of the amount of the order.


ARTICLE 9 - Concerning repairs to devices left in our stores. An amount of €85 will be requested, per device deposited, to cover quote costs, after signed acceptance of the quote by the customer. This amount of €85 will become a deposit on said repair.
The customer is required to come and collect their repaired device within the following month.
The customer may wish to have this repair brought to their home, it will cost them an additional €100 for travel.
The device will become the property of Teleprince SA after one year on our premises.


ARTICLE 10 - The replacement equipment made available will be billed at €50 including tax/day if it is not returned within 14 days following notification to the customer of the preparation of its repair.


ARTICLE 11 - If a repair is not carried out, a minimum specification cost of €75 will be charged, if the defective device is requested and collected by the customer. This specification cost may eventually become void, after agreement from our technical department and if the defective device is not re-requested.


ARTICLE 12 - The invoice is payable within eight calendar days following the invoice date. All invoices are payable in cash in Uccle, Opwijk, Mechelen, Liège. Other accepted payment methods will not trigger renewal under any circumstances. Any sum remaining unpaid on its due date will automatically and without formal notice bear interest of 12% per year, if the buyer's credit rating becomes less favorable, the seller reserves the right, even after shipment or partial delivery of the goods, to require from the buyer appropriate guarantees for the proper execution of the commitments made.
In the event of non-payment by the buyer, the seller reserves the right to cancel all or part of the order. Late payment entitles the seller, automatically and without formal notice, to compensation equal to 10% of the invoiced amount.
This amount applies as a lump sum compensation. It is irreducible. It is used to repair damage resulting for the seller from late payment. However, the compensation can never be less than €250.

ARTICLE 13 - Any complaint relating to an invoice must be communicated to us in writing within 8 days. The balance of the invoice must be paid no later than 15 days after intervention.


ARTICLE 14 - All agreements are subject to Belgian law. Only the Courts of Brussels have jurisdiction over disputes. However, the seller reserves the right to bring any dispute before the courts of the place where the buyer has his domicile or head office.


ARTICLE 15 - Within seven working days, from the day following signature of this contract, the consumer has the right to cancel his purchase free of charge, provided he informs the seller by registered letter. Any clause by which the consumer
waive this right is null and void. As regards compliance with the deadline, it is sufficient that the notification is sent before the expiry of this deadline."


ARTICLE 16 - In the event of a dispute with customers who are not consumers, the commercial court of the district of our head office has sole jurisdiction, unless otherwise required by law.
If the customer is a consumer, the only competent authority for proceedings brought by the customer against us is the cantonal justice of the peace or the courts of the district of our head office, unless mandatory legal requirements to the contrary exist.
For proceedings initiated by ourselves, are competent, according to our choice, the judge of the defendant's domicile, the judge of the place where the contract was signed or that of the place of delivery.
ARTICLE 17- In cases where the law of September 1, 2004 relating to consumer protection in the event of the sale of consumer goods does not apply, the following rules are applicable: by receiving or taking away the goods, the buyer expressly acknowledges that these respond to its order and are free from any apparent defect. It is the buyer's responsibility to report any other defects to the seller in writing within one month of their discovery. If the aforementioned law is applicable, the customer is required, under penalty of forfeiture, to inform the seller of the existence of the lack of conformity within two months from the day on which he noticed the defect.

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